Return & Refund Policy

Riyaasat — Refund, Return & Exchange Policy

Applicability

This policy governs purchases made directly from Riyaasat (Website, Social Channels, WhatsApp, Customer Care or our stores) and applies to both Domestic (India) and International orders except where expressly stated otherwise.

In case of requests for order cancellations, We reserve the right to accept or reject such requests based on the proof submitted. As part of usual business practice, if We receive a cancellation notice within 24 hours of placing the order, we could cancel the order and refund the entire amount on a case-to-case basis. 

Order Cancellation

• You may request cancellation within 24 hours of placing your order. Send cancellation requests to info@riyaasat.in or Whatsapp us at +91 8828608656 with your Order Number and reason of cancellation.
  
  

• Cancellation requests received after 24 hours are reviewed by management and may be approved at Riyaasat’s discretion. Approved cancellations will be refunded or issued as a credit note.
  
  

• Orders cannot be cancelled once they enter production. Riyaasat’s determination of when an order is processed/entered production is final.
  
  

• If approved, refunds or credit notes will be processed within 5 to 7 business days.
  
  

• Credit notes are valid for 6 months from date of issue.
  
  

• Only orders below Rs. 20,000 are eligible for refunds via original payment methods; otherwise refunds will be issued as credit notes that can be availed online with riyaasat.in or at our flagship stores in Mumbai, Ahmedabad and Vadodara.
  
  

• There will be no refunds for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code or coupon.
  
  

• Goods are faulty if they are damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit, please be aware that We can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
  
  

• All custom made orders are non-returnable, non-exchangeable and non-refundable. For detailed description of what includes custom made, please refer to link
  
  

• In case of any return/exchange, the shipping charges for sending the product to Us will be borne by the Buyer.
  
  

• If an order has more than five products then it will be considered as a bulk order. Return/refund for such orders would not be possible.
  
  

• Discounted product(s) or orders placed using loyalty points or promotional gift vouchers cannot be returned or exchanged.
  
  

• In case of any return/exchange, the shipping charges for sending the product to Us will be borne by You.
  
  

• If an order has more than five products then it will be considered as a bulk order. Return/refund for such orders would not be possible.
  
  

• Discounted product(s) or orders placed using loyalty points or promotional gift vouchers cannot be returned or exchanged. 

Returns & Exchanges — India (Domestic)

• Returns are accepted only for damage or clear manufacturing defects. Notify us within 24 hours of delivery by emailing info@riyaasat.in or WhatsApp us at +91 8828608656.
  
  

• Returned items must be shipped to our designated warehouse within 72 hours of delivery and must be unused, unwashed, unworn, undamaged and accompanied by original packaging (tags, boxes, hangers, dust bags, authenticity cards, etc.).
  
  

• In case of a refund or exchange, a restocking fee will be charged @15% of the MRP of the product.
  
  

• Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with Your return/exchange.
  
  

• Share courier tracking details with us by email or WhatsApp at +918828608656 . Return shipping is borne by the customer. Return pickup can be arranged for an additional fee.
  
  

• Exchange requests must be raised within 24 hours of receipt. Exchanges are subject to availability and confirmation by Riyaasat. No additional charge for like-for-like exchanges; charges apply for different sizes/designs or alterations (shipping applies).
  
  

• Customized, made-to-order items, accessories (jewellery, potlis, juttis), and sale/discounted items are non-returnable/non-exchangeable unless a manufacturing defect exists.
  
  

• Products returned without required packaging, soiled, damaged through misuse, or with scratched soles (for shoes) may be rejected or returned to you.
  
  

Refunds & Store Credit

• Domestic prepaid orders: refunds (where applicable) processed within 5 to 7 business days after we receive and approve the returned product.
  
  

• Cash-on-delivery orders: refunds processed within 35 days after product receipt at our store/warehouse.
  
  

• Refunds may be issued as store credit at Riyaasat’s discretion; store credits are valid for 6 months.
  
  

• Restocking fee: For approved returns/exchanges, a restocking fee may apply (see International section for specific charges). A 15% restocking fee of MRP may apply where indicated.
  
  

• Non-refundable items/services include COD fees, shipping fees, and payment gateway charges.
  
  

• Orders placed with discounts, loyalty points or promotional vouchers are generally non-refundable. Any order marked as non-refundable at time of purchase remains so.
  
  

International Orders

• We do not offer routine returns or exchanges on international shipments. Damaged or defective items may be eligible for exchange subject to approval.
  
  

• Customers are responsible for restocking fees, international return shipping, import duties, taxes and any customs charges.
  
  

• Approved refunds for international orders are issued as credit notes only.
  
  

• Restocking fees (for approved international returns):

• USA: $30

• Europe (except UK): €45 + import duty

• UK: £40 + import duty

Custom & Bulk Orders

• All custom-made, bespoke or made-to-order garments are non-returnable, non-exchangeable and non-refundable unless there is a verifiable manufacturing defect.
  
  

• Orders containing more than five items are treated as bulk orders and are not eligible for return/refund.

Faulty Items

• Goods are considered faulty if received damaged or with manufacturing defects. Normal wear and tear or damage caused by misuse is not considered a fault.
  
  

• For faulty items we may offer repair, exchange (like-for-like, subject to availability) or store credit as appropriate.

Partial COD

1. Overview of Partial COD

To minimize fraudulent orders and reduce Return-to-Origin (RTO) expenses, Riyaasat Lifestyle offers a Partial Cash on Delivery payment option. By selecting this option at checkout, you agree to pay a small portion of your order total upfront as a non-refundable security deposit, and the remaining balance in cash or via digital scan upon physical delivery.

2. Advance Deposit Requirement

• The Fee: A non-refundable advance payment must be paid online at the time of checkout. Refer to the table below to understand the breakdown of partial payment to book a cash on delivery service with us:

• Payment Methods: This advance can be paid using UPI, Credit/Debit Cards, Net Banking, or mobile wallets via our secure payment gateway.

• Order Processing: Your order will be at "Pending" status and will not be packed or shipped until the advance deposit is successfully processed. Unverified or unpaid partial COD orders will be automatically cancelled after 24 hours.

3. Balance Payment at Delivery

• The remaining balance must be paid in full directly to the courier delivery executive at your doorstep.

• You must pay the exact balance amount before opening, unboxing, or inspecting the package. Courier partners are legally restricted from allowing package inspection prior to full payment clearance.

4. Cancellation & Refund Policy

• Cancellation Before Dispatch: You may cancel your order within 12 hours of order placement for a 100% full refund of your advance deposit. Contact: +91 88286 08656/ +91 7405468546

• Cancellation After Dispatch: Once the package is handed over to our shipping carrier, the advance deposit becomes strictly non-refundable.

5. Failed Delivery, Refusals, and Forfeiture (RTO)

• Our shipping partners will attempt delivery up to maximum 3 times.

• If a delivery fails due to:

• Customer refusal to accept the package,

• Continuous customer unavailability or unanswered calls,

• Incorrect, incomplete, or invalid shipping address,

• The order will be treated as abandoned. The package will return to our warehouse, and your advance deposit will be permanently forfeited to recover two-way shipping costs (forward and reverse logistics) and handling fees.

6. Damaged, Defective, or Wrong Items Received

• If your product arrives damaged or differs from what you ordered, you must still accept the delivery from the courier agent.

• Do not refuse the package. Instead, accept it and immediately document the issue.

• You must report the issue to our customer support team at info@riyaasat.in or WhatsApp us at +91 8828608656/ +91 7405468546 within 24 hours of delivery.

• Mandatory Proof: You must provide an unedited, continuous unboxing video showing the shipping label clearly and the defect to qualify for a free replacement or complete refund.

Frequently Asked Questions (FAQs) – Partial COD

Q: Why do I have to pay an advance amount for a Cash on Delivery (COD) order?

A: We introduce a partial advance payment to prevent fraudulent orders and reduce fake bookings. It ensures that only genuine buyers place orders, which helps us keep our product prices affordable and covers basic shipping costs.

Q: Is this advance payment safe?

A: Yes, absolutely. Your partial deposit is processed securely through India's leading payment gateways using encrypted UPI, credit/debit cards, or net banking. We do not store any of your financial data.

Q: What happens if I want to cancel my order?

A: You can cancel your order for a 100% full refund of your advance payment within 12 hours of placing it, or before it is shipped if it is a Ready to Ship product. Once the order is dispatched and handed over to the courier partner, the advance deposit becomes non-refundable. Custom Orders are non-refundable.

Q: Can I check the product before paying the remaining balance to the delivery agent?

A: No. Courier company policies strictly prohibit open-box deliveries unless explicitly mentioned. You must pay the remaining balance to the courier agent before opening the package.

Q: What if the product inside is damaged or wrong?

A: Don't worry! Your money is safe. If you receive a damaged, defective, or incorrect product, simply record a continuous, unedited unboxing video and email it to us at customercare@riyaasat.in within 24 hours of delivery. We will arrange a free replacement or complete refund immediately.

Q: What happens if I refuse the delivery at my doorstep?

A: If you reject the package or are unavailable after 3 delivery attempts, the package will return to our warehouse. In this scenario, your advance deposit will be forfeited to cover the two-way shipping fees charged by the courier partner.

Cancellation Charges & Chargebacks
We shall not be able to accept any cancellation if Your order has been processed.

In case an order has been cancelled as per applicable terms and conditions, You will be entitled to only receive store credit in lieu thereof.

There will be no refunds for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code or coupon.

• In case of any approved cancellation (as permissible under the applicable terms & conditions), a cancellation charge of 5% of the order value (excluding any amount paid using loyalty points or store credit) will be payable and utilized towards payment gateway charges on account of such cancellation.
  
  

• Where cancellations are approved as per these terms, a cancellation charge of 5% of the order value (excluding amounts paid using loyalty points or store credit) may be applied to cover payment gateway costs.
  
  

• If you raise a chargeback, we may pause order processing or delivery until the matter is resolved. If a chargeback is permitted while goods remain with you, you must return the products in good condition to Riyaasat or an authorised store.

Payment & Shipping

• We accept major credit/debit cards via Razorpay (no account required). For payment assistance, contact us and we can help after receiving written confirmation from you.
  
  

• For urgent delivery enquiries contact info@riyaasat.in or call +91 8828608656.

Product Quality & Expectations

• Riyaasat garments are crafted with high attention to detail. Minor color variations due to photography or screen display may occur.
  
  

• Production timelines may change for design approvals or adjustments. Orders are non-cancellable once production begins.

Important Notes

• Gift certificates, jewellery, potlis, juttis and items bought on discount or sale are not eligible for return, refund or exchange except in case of clear manufacturing defect.
  
  

• Always try shoes on a carpeted surface; scratched soles may void returns.
  
  

• Unidentified or incomplete returns may be returned to the sender.
  
  

• For store purchases, the invoice/receipt terms prevail where inconsistent with this policy.

How to Reach Us:

Email: info@riyaasat.in

Phone: +91 8828608656

By placing an order with Riyaasat you acknowledge and accept these terms. Riyaasat reserves the right to amend this policy from time to time; changes will be effective upon posting on the site.

If Your order is duly cancelled, the amount paid by You will be reversed to your account within 5 to 7 working days of receiving your bank account details for such reversal. We can not process a cash refund under any circumstances. We will not be able to cancel orders that have already been processed (including cases where the order has been processed within the first 24 hours) or orders for which cancellation request is received after the expiry of the first 24 hours from placing the order.

We have the full discretion to decide whether an order has been processed or not. It is clarified that after the expiry of the first 24 hours after placing the order, You would not be entitled to cancel the order and receive a refund.

In case You raise a chargeback of the payment made by You or any part thereof, whether warranted, unwarranted, authorised or otherwise, We will be entitled to pause the processing of the order placed, delivery or shipping of the products purchased until the issues are resolved in entirety and the payment is released and chargeback is irrevocably withdrawn by You or disallowed by the final authority on the matter. Further, in case the product(s) is/are in your possession/ delivered at the requested address, and You receive a chargeback, You undertake to return the said product(s) in good condition to the registered address of the Company or to one of Our authorised stores.